We deliver to the following destinations:. Please note that we do not currently deliver to French overseas territories.

We deliver to the following destinations:<ul><li style="font-size: 16px;">France: mainland France (excluding overseas territories)</li><li style="font-size: 16px;">Switzerland</li><li style="font-size: 16px;">United Kingdom</li><li style="font-size: 16px;">European Union (EU): Including the 28 countries of the European Union</li></ul>Please note that we do not currently deliver to French overseas territories.

Do you deliver in France? Abroad?

Delivery takes place in several stages:. Order processing: Once your order has been confirmed, we prepare it and dispatch it from our warehouse. Dispatch: You will receive a dispatch confirmation e-mail with a tracking number, enabling you to follow

Delivery takes place in several stages: Order processing: Once your order has been confirmed, we prepare it and dispatch it from our warehouse. Dispatch: You will receive a dispatch confirmation e-mail with a tracking number, enabling you to follow the progress of your parcel. Delivery&#xA0;: The parcel will be delivered to the address you have provided. Delivery times may vary depending on your location and the delivery method you choose. Receiving the parcel&#xA0;: On delivery, please check that the parcel is in good condition and that the items correspond to your order. If you have any questions or concerns during the delivery process, please do not hesitate to contact us.

How does delivery work?

Here is a summary of delivery charges for each country:. France :. Switzerland:. United Kingdom:. Germany:. European Union (including the 28 countries of the European Union - excluding France and Germany) :

Here is a summary of delivery charges for each country:France :&#xA0;<ul><li>Point Relais: &#x20AC;3.50 (free for orders over &#x20AC;38)</li><li>Standard: &#x20AC;5.90 (free from &#x20AC;38)</li><li>Express: &#x20AC;12.90</li></ul>Switzerland:<ul><li>Standard: CHF 7 (free from CHF 44)</li></ul>United Kingdom:&#xA0;<ul><li>Standard: &#xA3;5.90 (free from &#xA3;38)</li></ul>Germany:&#xA0;<ul><li>Point Relais: &#x20AC;4.50 (free from &#x20AC;38)</li><li>Standard: &#x20AC;7 (free from &#x20AC;38)</li></ul>European Union (including the 28 countries of the European Union - excluding France and Germany) :<ul><li>Point Relais: &#x20AC;4.50 (free for orders over &#x20AC;38)</li><li>Standard: &#x20AC;7 (free for orders over &#x20AC;38)</li></ul>

What is your shipping policy?

To track your parcel, use the tracking number you received by e-mail after shipment. Go to the carrier's website indicated in the e-mail and enter the tracking number to obtain real-time information on the progress of your parcel. If you encounter an

To track your parcel, use the tracking number you received by e-mail after shipment. Go to the carrier&apos;s website indicated in the e-mail and enter the tracking number to obtain real-time information on the progress of your parcel. If you encounter any difficulties or have any further questions, please do not hesitate to contact us for assistance.

How do I track my parcel?

Once your order has been confirmed and is being processed, it is generally not possible to change the delivery address. However, if you need to change the address, please contact us as soon as possible with the details of your order. We will do our b

Once your order has been confirmed and is being processed, it is generally not possible to change the delivery address. However, if you need to change the address, please contact us as soon as possible with the details of your order. We will do our best to help you, please note that changes are not possible if the parcel has already been dispatched.

Can I change my delivery address?

Here is a summary of delivery charges for each country:. France :. Switzerland:. United Kingdom: Standard. European Union (including the 28 EU countries) :

Here is a summary of delivery charges for each country:France :<ul><li>Point Relais: 2-3 working days</li><li>Standard: 2 working days</li><li>Express: 1 working day (once the carrier takes charge)</li></ul>Switzerland:<ul><li>Standard: 2-3 working days</li><li>Express: 1 working day</li></ul>United Kingdom: Standard<ul><li>Standard: 2 working days</li></ul>European Union (including the 28 EU countries) :<ul><li>Standard: 3 to 6 working days</li></ul>

What are the delivery times?

If you don't receive the order or dispatch confirmation e-mail, here's what you can do:. Check your spam or junk mail folder : sometimes e-mails can be redirected there by mistake. Confirm your e-mail address: make sure that the e-mail address you pr

If you don&apos;t receive the order or dispatch confirmation e-mail, here&apos;s what you can do:Check your spam or junk mail folder&#xA0;: sometimes e-mails can be redirected there by mistake.Confirm your e-mail address: make sure that the e-mail address you provided when you placed your order is correct.Check the status of your order: log in to your account on our site to check the status of your order.Contact our customer service department: if you still can&apos;t find the e-mail, <a href="https://poderm-shop.myshopify.com/pages/contact/">contact us</a> with your order details. We will be able to send you the information you need or help you solve the problem.

I haven't received the order and/or dispatch confirmation e-mail. What should I do?

If you are absent at the time of delivery, here are the steps to follow:. Check the delivery notice : the delivery person will usually leave a delivery notice with instructions on how to reschedule the delivery or collect the parcel. Contact the carr

If you are absent at the time of delivery, here are the steps to follow:Check the delivery notice&#xA0;: the delivery person will usually leave a delivery notice with instructions on how to reschedule the delivery or collect the parcel.Contact the carrier: use the information provided in the delivery notice to contact the carrier and arrange a new delivery attempt or collection from a relay point.Check the tracking site&#xA0;: check the options available for rescheduling the delivery or finding out where the parcel can be collected.Let us know&#xA0;: if you encounter any difficulties or have any further questions, don&apos;t hesitate to contact us for help.

Absence at the time of delivery: what should I do?

If you have not received your tracking number, this may be due to :. If you still do not receive your tracking number, please contact our customer service.

If you have not received your tracking number, this may be due to :<ol><li style="font-size: 16px;">Shipping delay: The tracking number is usually sent after your parcel has been shipped.</li><li style="font-size: 16px;">Spam check&#xA0;: The e-mail may have been filtered out of your spam folder.</li><li style="font-size: 16px;">Error in the e-mail address: Make sure that the e-mail address provided is correct.</li></ol>If you still do not receive your tracking number, please <a href="https://poderm-shop.myshopify.com/en/pages/contact-us">contact our customer service</a>.

Why haven't I received my parcel tracking number?

If you are unable to select a delivery, we recommend that you contact us via our contact form for further assistance.

If you are unable to select a delivery, we recommend that you contact us via our <a href="https://poderm-shop.myshopify.com/en/pages/contact-us" id="isPasted">contact form</a> for further assistance.

I can't select my delivery: what should I do?

To select your relay point, we recommend that you follow the steps below:. If you encounter any difficulties, please do not hesitate to contact our customer service for assistance.

To select your relay point, we recommend that you follow the steps below:<ol><li style="font-size: 16px;">In your basket, choose the &quot;Delivery to a pickup point&quot; option and click on &quot;Find a pickup point&quot;.</li><li style="font-size: 16px;">Enter your address to display the nearest drop-off points.</li><li style="font-size: 16px;">Scroll through the list or the map to select the delivery point that suits you best.</li><li style="font-size: 16px;">Make sure you confirm your selection before finalising your order.</li></ol>If you encounter any difficulties, please do not hesitate to contact our customer service for assistance.

How do I select my pickup point?

Express delivery guarantees rapid dispatch of your order. Once your order has been confirmed, it is prioritised and generally prepared and dispatched the same day or the following day, depending on the time of validation. Delivery times depend on the

Express delivery guarantees rapid dispatch of your order. Once your order has been confirmed, it is prioritised and generally prepared and dispatched the same day or the following day, depending on the time of validation. Delivery times depend on the carrier, but are generally within 1 to 2 working days. You will receive a tracking number by email so you can follow your parcel in real time.

Shipping & Delivery