Absence at the time of delivery: what should I do?Updated 6 months ago

If you are absent at the time of delivery, here are the steps to follow:

Check the delivery notice : the delivery person will usually leave a delivery notice with instructions on how to reschedule the delivery or collect the parcel.

Contact the carrier: use the information provided in the delivery notice to contact the carrier and arrange a new delivery attempt or collection from a relay point.

Check the tracking site : check the options available for rescheduling the delivery or finding out where the parcel can be collected.

Let us know : if you encounter any difficulties or have any further questions, don't hesitate to contact us for help.