Poderm

We deliver to the following destinations:<ul><li style="font-size: 16px;">France: mainland France (excluding overseas territories)</li><li style="font-size: 16px;">Switzerland</li><li style="font-size: 16px;">United Kingdom</li><li style="font-size: 16px;">European Union (EU): Including the 28 countries of the European Union</li></ul>Please note that we do not currently deliver to French overseas territories.

We deliver to the following destinations:. Please note that we do not currently deliver to French overseas territories.

Do you deliver in France? Abroad?

Shipping & Delivery

Why create a Poderm customer account?

How to create a customer account?

How login to my Poderm customer account?

How to log out of my Poderm customer account?

How can I reset my password?

How to receive the Poderm newsletter?

How can I unsubscribe from Poderm newsletters?

How can I delete my Poderm customer account?

Customer account

How do I place an order on Poderm?

How do I cancel an order or an item?

Can I change my order after it has been confirmed?

Why has an item or your order been cancelled?

How do I remove an item from my basket?

Can I place an order by telephone?

My order is missing items: what should I do?

Order

How do I make a return?

What are the return conditions?

How much does it cost to return an order?

Has my return arrived?

What is the refund period?

Refunds not received: what should I do?

Is it possible to exchange a product?

Delivery error: is the product received damaged? is the product received the wrong one? Is an item missing from the parcel?

Returns & Refunds

What promotional codes and offers does Poderm have?

How do I use my discount code?

My promotional code doesn't work: what should I do?

Welcome offer

Promotional codes & offers

What payment methods are available?

Is it possible to pay by credit note and/or gift card?

Is it possible to pay in instalments on the site?

Payment by credit card

What happens if my payment is refused?

How do I obtain an invoice?

Why do additional charges appear on my payment?

Payment

How can I check the availability of an item?

Will products indicated as being out of stock be restocked?

What should I do if my product is damaged?

What should I do if I haven't received the product I ordered?

Price changes

Product & Stock

How does delivery work?

What is your shipping policy?

How do I track my parcel?

Can I change my delivery address?

What are the delivery times?

I haven't received the order and/or dispatch confirmation e-mail. What should I do?

Do you deliver in France? Abroad?Updated 6 months ago