Why haven't I received my parcel tracking number?Updated 6 months ago

If you have not received your tracking number, this may be due to :

1. Shipping delay: The tracking number is usually sent after your parcel has been shipped.
2. Spam check : The e-mail may have been filtered out of your spam folder.
3. Error in the e-mail address: Make sure that the e-mail address provided is correct.

If you still do not receive your tracking number, please contact our customer service.