You may return your order (one or more items) within 14 days of receipt. The cost of returning the goods is borne by the customer. Returned products must be in their original packaging and must not have been opened. To initiate your return, please in
You can return your order (one or more items) within 14 days of receipt. Products must be returned in their original, unopened packaging. The cost of returning an order is borne by the customer.
The cost of returning an order is borne by the customer.
To find out whether your return has arrived, we recommend that you check the tracking of your parcel using the tracking number provided by the carrier. Once the parcel has been received and processed by our logistics department, you will receive a co
Your refund will be processed within 15 days of receipt of your parcel at our warehouse. The refund will appear on your bank statement within 2 to 3 working days and on the same day if you paid via PayPal. Please note that, in some cases, the refund
You still haven't received your refund and would like to know why?. Please note that your refund will be processed within 15 days of receipt of your parcel at our warehouse. If this period is exceeded, please contact us using our contact form.
PODERM®'s policy does not include exchanges. However, you can return your item for a refund (within 14 days of receiving your parcel). You can then place a new order for the desired product.
The product received is damaged? Is it the wrong product? Is an item missing from the parcel?. First of all, we apologise for this situation. Please contact us using our contact form. Our team will deal with your request as quickly as possible. Pleas