Order

How do I place an order on Poderm?

To order from Poderm, follow these steps:. For assistance, please contact our customer service. Telephone orders are not available.

How do I cancel an order or an item?

To cancel an order or an item, it is important to act quickly after placing your order. If you contact our customer service department as soon as possible, we will do our best to respond to your request. However, we cannot guarantee that cancellation

Can I change my order after it has been confirmed?

Once your order has been confirmed, no changes can be made. If you need help or wish to make changes before validation, please contact our customer service via our contact form.

Why has an item or your order been cancelled?

There may be several reasons why an item or order has been cancelled. This may be due to stock availability problems, errors during order validation or incorrect information provided at the time of purchase. If you have any specific questions or requ

How do I remove an item from my basket?

To remove an item from your Poderm basket, follow these steps:. The item will then be removed from your basket, and the total amount will be automatically updated.

Can I place an order by telephone?

We are sorry, but it is not possible to place an order by telephone. We invite you to use our website to place your order securely.

My order is missing items: what should I do?

First of all, we apologise for this situation. Please contact us using our contact form.