I haven't received the order and/or dispatch confirmation e-mail. What should I do?Updated 6 months ago

If you don't receive the order or dispatch confirmation e-mail, here's what you can do:

Check your spam or junk mail folder : sometimes e-mails can be redirected there by mistake.

Confirm your e-mail address: make sure that the e-mail address you provided when you placed your order is correct.

Check the status of your order: log in to your account on our site to check the status of your order.

Contact our customer service department: if you still can't find the e-mail, contact us with your order details. We will be able to send you the information you need or help you solve the problem.