Poderm

Is your promo code not working? Here are some possible reasons:<ul><li style="font-size: 16px;">Your promo code is linked to your customer account: log in before finalising your order.</li><li style="font-size: 16px;">Your promo code is subject to a minimum purchase.</li><li style="font-size: 16px;">Your promo code can only be used once.</li><li style="font-size: 16px;">Your promo code can only be used on your first order.</li><li style="font-size: 16px;">Your promotional code may be limited to a selection of products.</li><li style="font-size: 16px;">You can only use one promo code per order.</li><li style="font-size: 16px;">Your promo code has expired.</li></ul>Promo codes must be used before payment. No discount is possible after payment of the order. If you still have a problem, please contact us using our <a href="https://poderm-shop.myshopify.com/en/pages/contact-us" rel="noopener noreferrer" target="_blank">contact form</a>.

Is your promo code not working? Here are some possible reasons:. Promo codes must be used before payment. No discount is possible after payment of the order. If you still have a problem, please contact us using our contact form.

My promotional code doesn't work: what should I do?

Promotional codes & offers

Why create a Poderm customer account?

How to create a customer account?

How login to my Poderm customer account?

How to log out of my Poderm customer account?

How can I reset my password?

How to receive the Poderm newsletter?

How can I unsubscribe from Poderm newsletters?

How can I delete my Poderm customer account?

Customer account

How do I place an order on Poderm?

How do I cancel an order or an item?

Can I change my order after it has been confirmed?

Why has an item or your order been cancelled?

How do I remove an item from my basket?

Can I place an order by telephone?

My order is missing items: what should I do?

Order

How do I make a return?

What are the return conditions?

How much does it cost to return an order?

Has my return arrived?

What is the refund period?

Refunds not received: what should I do?

Is it possible to exchange a product?

Delivery error: is the product received damaged? is the product received the wrong one? Is an item missing from the parcel?

Returns & Refunds

What promotional codes and offers does Poderm have?

How do I use my discount code?

Welcome offer

What payment methods are available?

Is it possible to pay by credit note and/or gift card?

Is it possible to pay in instalments on the site?

Payment by credit card

What happens if my payment is refused?

How do I obtain an invoice?

Why do additional charges appear on my payment?

Payment

How can I check the availability of an item?

Will products indicated as being out of stock be restocked?

What should I do if my product is damaged?

What should I do if I haven't received the product I ordered?

Price changes

Product & Stock

Do you deliver in France? Abroad?

How does delivery work?

What is your shipping policy?

How do I track my parcel?

Can I change my delivery address?

What are the delivery times?

I haven't received the order and/or dispatch confirmation e-mail. What should I do?

My promotional code doesn't work: what should I do?Updated 9 months ago