Poderm

Payment by gift card or credit note is not available to pay for your purchases on our site.

Payment by gift card or credit note is not available to pay for your purchases on our site.

Is it possible to pay by credit note and/or gift card?

Payment

Why create a Poderm customer account?

How to create a customer account?

How login to my Poderm customer account?

How to log out of my Poderm customer account?

How can I reset my password?

How to receive the Poderm newsletter?

How can I unsubscribe from Poderm newsletters?

How can I delete my Poderm customer account?

Customer account

How do I place an order on Poderm?

How do I cancel an order or an item?

Can I change my order after it has been confirmed?

Why has an item or your order been cancelled?

How do I remove an item from my basket?

Can I place an order by telephone?

My order is missing items: what should I do?

Order

How do I make a return?

What are the return conditions?

How much does it cost to return an order?

Has my return arrived?

What is the refund period?

Refunds not received: what should I do?

Is it possible to exchange a product?

Delivery error: is the product received damaged? is the product received the wrong one? Is an item missing from the parcel?

Returns & Refunds

What promotional codes and offers does Poderm have?

How do I use my discount code?

My promotional code doesn't work: what should I do?

Welcome offer

Promotional codes & offers

What payment methods are available?

Is it possible to pay in instalments on the site?

Payment by credit card

What happens if my payment is refused?

How do I obtain an invoice?

Why do additional charges appear on my payment?

How can I check the availability of an item?

Will products indicated as being out of stock be restocked?

What should I do if my product is damaged?

What should I do if I haven't received the product I ordered?

Price changes

Product & Stock

Do you deliver in France? Abroad?

How does delivery work?

What is your shipping policy?

How do I track my parcel?

Can I change my delivery address?

What are the delivery times?

I haven't received the order and/or dispatch confirmation e-mail. What should I do?

Is it possible to pay by credit note and/or gift card?Updated 6 months ago